Privacy Statement

The privacy and security of your information is important to us. This statement explains who we are, the types of information we hold, how we use it, who we share it with and how long we keep it for.  It also informs you of certain rights you have regarding your personal information under current data protection law and is based on guidance from the Information Commissioner’s Office. You can find out more about the ICO here:

Data Controller

Ms Josephine Andrew is registered as Data Controller with the Information Commissioner’s Office in respect of the products and services we provide to you.  You can contact us for general data protection queries by email on: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or in writing to: The Data Protection Officer, Education Welfare Ltd Arthur Robinson House, 13-14 The Green Billingham Stockton-on-Tees TS23 1EU. Please advise us of as much detail as possible to comply with your request.

What information do we collect?

To enable us to provide schools with Education Welfare support we will collect personal information which may include pupil’s school attendance records, medical records, academic records and details of referrals to other agencies including safeguarding concerns.   School held contact details for pupils and family members, dates of birth, telephone numbers, email address, postal address and details of any previous court action relating to school attendance.   Additional details of risks related to lone working and home visits.  We shall only collect this information where it is necessary for us to do so to provide education welfare services.

How do we use your personal information?

We will use your personal information to:

• Initiate and follow Local Authority school attendance procedures including legal action to enforce school attendance.

• Communicate with school staff and other agencies in safeguarding procedures and matters relating to school attendance and education law.

• Communicate with pupils and parent/carer’s in matters relating to safeguarding and education law.

• Case-file intervention and contact recording.

• Undertaking statistical analysis.  

We may also take the opportunity to:

• Provide advice and support in matters relating to improving school attendance.

• Provide additional advice and assistance relating to Educational Welfare and Education Law.

• Notify you of important functionality changes to our websites

Only where you have provided us with consent to do so, we may also from time to time use your information to provide you with details of any additional services from Education Welfare Ltd.

From time to time we will need to contact you in matters relating to Education Welfare Ltd’s working practices and procedures.

Securing your personal information

We follow strict security procedures in the storage and disclosure of your personal information in line with industry practices, including storage in electronic and paper formats.

Any new information you provide to us may be used to update an existing record we hold for you.

When do we share your information?

We may be required to share your Personal Data to other professional agencies in order for us to be able to provide Education Welfare Services.

While the information you provide may be disclosed to these agencies, it will only be used for the provision and administration of the service provided and will not be used for any other purpose.

We will only share your information for any direct marketing of additional services and products related to similar products and services to those you already hold with us, where we have your explicit consent to do so.

If we provide information to a third party we will require it and any of its agents and/or suppliers to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement and the GDPR.

We may of course be obliged by law to pass on your information to the police or other law enforcement body.

We may also share your information with anyone you have authorised to deal with us on your behalf.

How long do we keep your information for?

We will not keep your personal information longer than is necessary for the purpose for which it was provided unless we are required by law or have other legitimate reasons to keep it for longer (for example if necessary for any legal proceedings).

We will normally keep information for no more than 6 years after termination or cancellation of a product, contract or service we provide.

Your rights

Under data protection law you have the right to change or withdraw your consent and to request details of any personal data that we hold about you.

Where we have no legitimate reason to continue to hold your information, you have the right to be forgotten.

If you wish to inform us of changes in consent for marketing please contact us at the address or telephone number indicated in any recent correspondence or emails you have received from us.

Further details of your rights can be obtained by visiting the ICO website at